WHOLESALE SHOP
SHIPPING
Order processing time is the duration listed on product page
Shipping times are generally between 1-4 days. Any delays will be due to issues at the couriers end.
All orders will be shipped via NZ Post or ARAMEX (depending on availability)
All shipping rates are flat, so one price for any number of items in your order
A tracking number will be sent to your email upon shipment.
Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me.
If you live in a Rural area in NZ and do not pay for Rural shipping you will be contacted to pay the difference
I am not responsible for lost packages. Once I give the package to the courier, it is their responsibility to get it to you. Please file a claim with NZ Post/ ARAMEX prior to emailing me about your order.
I am not responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact my email iwantfluff@gmail.com with a photo of damages, and an assessment can be made from there.
Order processing time is the duration listed on product page
Shipping times are listed in checkout
All orders will be shipped via NZ Post'
All shipping rates are flat, so one price for any number of items in your order
A tracking number will be sent to your email upon shipment.
Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me.
I am not responsible for lost packages. Once I give the package to the courier, it is their responsibility to get it to you. Please file a claim with NZ Post prior to emailing me about your order.
I am not responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact my email iwantfluff@gmail.com with a photo of damages and an assessment can be made from there
RETURNS
If your item(s) are received damaged or broken we will happily replace, refund or provide store credit to the value of the item(s). If there's damage or breakage, please supply clear pictures via email to: iwantfluff@gmail.com and your preferred resolution (replace, refund or store credit). We will then work with you to resolve and/or organise for these damaged item(s) to be returned to us. You must contact us by email within 7 days of receiving your FLUFF order.
This situation always bums us out because it really hits small online businesses who do their very best to ensure safe and secure packaging for successful delivery, first time. Unfortunately we have little control over how our packages are handled once they leave our studio.
If you believe there's a significant fault with your product(s) we will work with you to find the best outcome. We'll request photos and an explanation of the fault and if we agree, we'll provide a mailing label for you to print and add to your mailing bag for their safe return. We will then issue a refund or store credit once the item(s) are safely returned and physically received at our HQ in Christchurch, New Zealand. The timing of this will vary depending on your location.
SALE items are not valid for exchange or refund. These are final sale items and are only able to be returned for a store credit or unless deemed faulty (see above).
If you have received your item and you've realised that you've made a mistake when purchasing, we are happy to arrange an exchange of your item(s). For safety and hygiene reasons we ask that you keep the handling of the product(s) to a minimum during this time and contact us immediately to organise an exchange (within 7 days of receiving your order). Please send us an email to iwantfluff@gmail.com and we will work with you to rectify.
We cannot guarantee that the item(s) you had intended to purchase will still be available. If the exchange item(s) are available we will do our very best to get these to you as quickly as possible. Please note that you will need to organise return shipping of the item (at your expense) to our address, with the item in its original packaging. Once we have received your item and are happy with the condition, a new shipping fee will be invoiced according to your location (see Shipping ) for the safe redelivery of the exchange item(s). The new item(s) will only be shipped back to you once the invoice has been paid in full. This will be a tracked service. This process can take up to 3-5 days from return to redelivery.
If you receive your order and contact us explaining that you've had a change of mind we do not provide refunds in this situation. We are always happy to exchange an item (if it's available) or provide store credit